SHIPPING, RETURNS & EXCHANGE POLICY-BFCM
12:00 AM Friday, 11/27/2020 - 11:59 pm Monday, 11/30/2020***
Shipping and Return Policy
Orders over $200 will require a signature on delivery. For shipments outside of the US, any duties, customs or related import fees are the customer's responsibility. Items returned must be received within 30 days of the shipping confirmation date, and items must be in original condition, where item is unworn, unwashed, has all tags and apparel bag(s).
Exchanges must be made within 30 days of purchase and only for a different size of the same style. For orders to the United States, we will send you a pre-paid shipping label for the exchange and ship the requested exchange item when the returned item(s) have been received. If you'd like to exchange for a different item, you must return the item and purchase the new item as a new order. Only one exchange offered per order.
We are currently unable to offer exchanges to customers located in Australia, but we plan to offer this in the near future.
Free Refunds for Store Credit
Refunds for Store Credit must be made within 30 days of purchase. For orders to the United States, If you would like a refund for store credit, we will send you a pre-paid shipping label for the return and email you a Gift Card Code when the returned item(s) have been received.
Australian customers can initiate a refund for store credit and ship the product back with a carrier of their choosing, once we receive the package, we will refund the amount of the item as a discount code for store credit within 2-3 business days.
Refunds to Original Payment Method
Refunds will be made to the same form of payment originally used for the purchase within 7-10 working days. Please note that refund payment times are dictated by the issuing bank and are outside of our control. For further information regarding refunds, please contact the issuing bank. If you would like a refund to your original payment method, initiate the return and ship the product back with a carrier of their choosing. Once we receive and process the return, we will refund the amount of the returned items to the original form of payment within 2-3 business days, not including the cost of any original shipping charges. However, for all items purchased during our Holiday Sale (11/27-11/30), a $5 restocking fee will be applied to any returns to payment method.
***PLEASE NOTE, BECAUSE OF COVID-19, USPS IS TAKING LONGER THAN NORMAL TO RELEASE RETURNED PACKAGES. WE APPRECIATE YOUR PATIENCE AND UNDERSTANDING AND WILL PROCESS ALL RETURNS AND EXCHANGES AS SOON AS WE RECEIVE THEM***