Exchanges must be made within 30 days of purchase and only for a different size of the same style. For orders to the United States, we will send you a pre-paid shipping label for the exchange and ship the requested exchange item when the returned item(s) have been received. If you'd like to exchange for a different item, you must return the item for store credit and purchase the new item as a new order. In the event that the item(s) you would like to exchange for is/are out of stock, a store credit will be issued for the value of the items original purchase price. Only one exchange offered per order.
We are currently unable to offer exchanges to customers located in Australia, but we plan to offer this in the near future.
Refunds for Store Credit must be made within 30 days of purchase. For orders to the United States, If you would like a refund for store credit, we will send you a pre-paid shipping label for the return and email you a Gift Card Code when the returned item(s) have been received. For orders placed during our Black Friday Cyber Monday Sale, a $7 restocking fee will be applied to the store credit amount.
Australian customers can initiate a refund for store credit and ship the product back with a carrier of their choosing, once we receive the package, we will refund the amount of the item as a discount code for store credit within 2-3 business days.
Refunds will be made to the same form of payment originally used for the purchase within 7-10 working days. Please note that refund payment times are dictated by the issuing bank and are outside of our control. For further information regarding refunds, please contact the issuing bank.
If you would like a refund to your original payment method, initiate the return and ship the product back with a carrier of their choosing. Once we receive and process the return, we will refund the amount of the returned items to the original form of payment within 2-3 business days, not including the cost of any original shipping charges.
We do not offer refunds to original payment method for orders placed at our Black Friday Cyber Monday Sale pricing.
Australian customers can initiate a refund to original payment method and ship the product back to us with a carrier of their choosing, once we receive the package, we will refund the amount of the item to original payment method within 2-3 business days.
***PLEASE NOTE, BECAUSE OF COVID-19, USPS IS TAKING LONGER THAN NORMAL TO RELEASE RETURNED PACKAGES. WE APPRECIATE YOUR PATIENCE AND UNDERSTANDING AND WILL PROCESS ALL RETURNS AND EXCHANGES AS SOON AS WE RECEIVE THEM***