SHIPPING & RETURNS POLICY
Free Returns on all U.S. orders, plus Free Shipping on all U.S. orders over $150
Orders over $500 will require a signature on delivery.
We strive to accommodate.
We love our customers, and stand behind all of our products and their quality. If you are not completely satisfied with a product, you may easily return it for a full refund, for an exchange, or for store credit within 30 days.
Marked-down items may only be returned for store credit or exchange, and are not eligible for return to original payment method.
We will still consider any items for return in the rare cases they are found to be defective due to materials or craftsmanship outside of the return window.
To ensure we handle every return with fairness, we cannot accept returns in certain situations, including:
- Products that have been worn or washed.
- Products without original tags or garment bag
- Products lost or damaged by misuse or improper care (including pet damage)
- Soiled or contaminated products
- All women's swimwear will only be accepted if the protective hygienic liner has not been removed.
As always, don't hesitate to reach out through our support chat, or email us at support@dandydelmar.com with any questions or comments.
FREE EXCHANGES WITHIN 30 DAYS FOR U.S. ORDERS
- Prepaid exchange shipping labels provided at no cost to you.
Exchanges must be made within 30 days of purchase. If you'd like to exchange for a different product altogether, you can do that easily within our returns portal.
Your exchange order will be shipped once your return package is marked for transit by the carrier.
In the event that the item(s) for which you would like to exchange is/are out of stock, a store credit can be issued, or you can apply the value of the exchanged item toward an entirely new item through the returns portal.
FREE REFUNDS FOR STORE CREDIT WITHIN 30 DAYS FOR U.S. ORDERS
- Prepaid return shipping label provided at no cost to you.
Refunds for Store Credit must be made within 30 days of purchase, or within the Extended Holiday Return Window for eligible orders. If you would like a refund for store credit, we will send you a pre-paid shipping label for the return and email you a Gift Card Code once the returned item(s) have been processed.
FREE REFUNDS TO ORIGINAL PAYMENT METHOD WITHIN 30 DAYS FOR U.S. ORDERS
- Prepaid return shipping label provided at no cost to you.
- Note: Marked-down items may only be returned for store credit or exchange, and are not eligible for return to original payment method.
Returns for refund to original payment method must be initiated within 30 days of purchase, or within the Extended Holiday Return Window for eligible orders.
You can initiate a return for refund to your original payment method easily through our returns portal. Once we receive and process the returned products, we will refund the amount of the returned items to the original form of payment within 5-7 business days.
Note:
- Refunds will not include any shipping costs from the original order.
- Refund payment processing times are dictated by the issuing bank and may take 5-7 business days to process. For further information regarding refund transit times, please contact the issuing bank.
7-Day Price Guarantee
If you find a better price on our store than the one you paid for your product within 7 days after purchase, we'll match that price. Contact support with a screenshot of the new price, and your order number, and we'll gladly take care of you.
ORDERS TO AUSTRALIA AND OTHER INTERNATIONAL SHIPMENTS
Free and Fast Shipping for all Australian orders over A$350.
Express Orders arrive in 3-9 business days.
All shipping and import fees/duties will be applied at checkout for a seamless experience.
Exchanges - International
We are currently unable to offer exchanges to customers located in Australia, but we plan to offer this in the future.
Refunds for Store Credit - International
Australian customers can initiate a refund for store credit and ship the product back with a carrier of their choosing. Once we receive the package, we will refund the amount of the item less any original shipping costs, as a gift card for store credit within 2-3 business days.
Refunds to original payment method - International
Australian customers can initiate a refund to original payment method and ship the product back to us with a carrier of their choosing. Requests for refunds to original payment method must be made within 60 days of shipment date. Once we receive the package, we will refund the amount of the item to the same form of payment originally used for the purchase within 7-10 working days of receiving the return. Please note that refund payment times are dictated by the issuing bank and are outside of our control. For further information regarding refunds, please contact the issuing bank.